Returns & Exchanges

At CWC Military Watches, we stand by the quality of our timepieces; if you are not completely satisfied, you may return your unworn watch in its original packaging within 28 days of delivery.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique Return Authorization (RA) number.

2

Secure Packaging

Place the watch back in its original CWC presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

3

Ship to Service Centre

Affix the provided return label or use a tracked, insured shipping method to send your package to our quality control facility in the UK.

4

Inspection and Refund

Once our technicians verify the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing